Swimming Lessons and Private Pool Hire - The following sections set out the terms applicable to each service. Please refer to the section relevant to your booking.

Part A — Swimming Lessons

These terms apply to customers registering for swimming lessons through ClassBase.

1. Responsibilities and Supervision

The contract is between Vale Swim Academy Limited and the parent/guardian or account holder accepting these Terms and Conditions.

Swimming Teachers are responsible for participants only during the scheduled swimming lesson time.
The lesson begins when the Swimming Teacher accepts charge of participants and ends at the conclusion of the lesson.

Parents/guardians are responsible for supervising their children at all other times, including in the changing rooms.

All children must be accompanied by a parent/guardian in the changing area. Parents/guardians are not permitted to leave the premises during lessons.

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2. Use of Facilities

On-site parking is available to all customers. However, vehicles are parked entirely at the owner’s risk. Vale Swim Academy accepts no responsibility for loss or damage.

Customers should aim to arrive no more than 15 minutes before the lesson and leave within 15 minutes afterward to help maintain changing room comfort.

Swimmers must not enter the water before the lesson unless invited and supervised by a Swimming Teacher.

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3. Health, Safety, and Behaviour

All swimmers must wear a swim cap. If a swimmer does not have one, a cap will be provided and charged at £8.

Parents/guardians must refrain from distracting Swimming Teachers during lessons.

All customers must follow Vale Swim Academy’s pool procedures, Pool Safety Operating Procedure, Safeguarding Policy, Code of Conduct, booking instructions, and any poolside notices or safety instructions in force at the time.

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4. Photography and Privacy

Parents, guardians, swimmers, and visitors must not take photographs or videos in the changing rooms or poolside areas. Vale Swim Academy may only take or use photographs or videos of children where appropriate consent has been obtained and in accordance with its Safeguarding Policy and Privacy Notice.

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5. Payments and Refunds

Vale Swim Academy does not store any bank or credit card details.

Once your account is created and Terms & Conditions are accepted, a binding contract exists between you and Vale Swim Academy.
All fees for the full class term are due and payable in advance as stated on your invoice.

Refunds are not normally given once the term has commenced, as fees secure the swimmer’s place for the full term. Any refund or credit will be considered at the discretion of management and where required by law. Approved refunds may incur a £10 administration charge, unless the refund is due to Vale Swim Academy cancelling a lesson or course.

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6. Cancellations and Non-Attendance

If you are unable to attend a lesson due to sickness, holiday, or any other reason, no refund or credit will be provided as your payment secures your place for the full term.

Vale Swim Academy reserves the right to cancel any lesson or course. In such cases affected swimmers will be credited for the missed session. Where a swimmer is continuing, the credit will usually be deducted from the next term’s fees. Where this is not possible or appropriate, Vale Swim Academy may offer an alternative arrangement or refund.

Customers must give at least 14 days’ written notice before the end of the current term if they do not wish to continue.
Failure to do so will result in fees being due for the following term.

All cancellation notices must be sent in writing to: info@valeswimacademy.co.uk

 

 

Part B — Private Pool Hire

These conditions apply to private pool hire bookings and memberships.

1. Contract of Hire

The hiring contract is between Vale Swim Academy Limited (the operator) and the lead person (must be 18 or over) making the booking. This contract is deemed to be made subject to these Conditions of Hire.
Unauthorised use of the facilities is strictly prohibited. Each booking is accepted on the understanding that all visitors acknowledge and agree to abide by these rules and conditions.

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2. Safety and Supervision

There is no lifeguard on duty and CCTV is installed for safety and security purposes.  It is not actively monitored and must not be relied upon for supervision or emergency assistance; all users remain responsible for following these Conditions of Hire, the Code of Conduct, and the Pool Safety Operating Procedure. Use of the pool is at the user’s own risk, subject to Vale Swim Academy’s legal duties.

The Group Leader is responsible for the safety and first aid needs of their group throughout the hire period. They must remain present for the duration of the booking, must not leave children unattended, and must carry a mobile phone in case emergency services need to be contacted. All users are required to follow the procedures outlined in the Pool Safety Operating Procedure (PSOP), which forms part of the hire agreement.

A competent adult swimmer must always be present when children are in the pool and must be capable of assisting in an emergency. The pool is not supervised or routinely attended by staff.

Users have a duty of care for everyone in their party. A copy of the Pool Operating Instructions, including emergency procedures and safety guidance, is displayed on the notice board.

Pool occupancy is limited to a maximum of 12 swimmers in the pool at any one time.  Diving is strictly prohibited — the maximum pool depth is 1.2m.

Do not swim if suffering from a contagious illness. All accidents or incidents must be reported to the owners immediately so that they can be recorded in the accident log.

Access to the plant room and storage areas is strictly prohibited unless access is required to the Ring Doorbell in an emergency.

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3. Health, Hygiene, and Use of Facilities

No food or alcohol is permitted on the premises.  Glass is not permitted.  Strictly no smoking in or around the facility.

Children under the age of 4, or any child at risk of a toilet accident, must wear both a disposable swim nappy and a neoprene over-nappy. Failure to comply may result in the session ending and cleaning/closure costs being charged if contamination occurs. All used nappies must be taken home by the supervising adult.

Shower before entering the pool. No outdoor footwear is allowed in the changing rooms or poolside.

Please leave the premises as you find them. Your booked session includes changing time. Overstaying may result in additional charges.

Consideration must be shown to our neighbours. Noise should be kept to a minimum. Please park only in the allocated spaces in front of the house.

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4. Loss, Injury, and Liability

The Group Leader is responsible for the supervision, safety, behaviour, and actions of all members of their party during the hire period.

Vale Swim Academy is not responsible for loss, theft, or damage to personal belongings brought onto the premises, except where this is caused by Vale Swim Academy’s negligence or breach of legal duty.

Nothing in these Conditions of Hire excludes or limits Vale Swim Academy’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

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5. Booking, Refunds, and Membership

Only individuals aged 18 or over may book the pool. The person making the booking is the Group Leader and is responsible for ensuring that all members of their party comply with these Conditions of Hire, the Code of Conduct, and the Pool Safety Operating Procedure.

A valid membership subscription is required to make private hire bookings. Membership subscriptions are non-refundable once active, but may be cancelled at any time. Members may continue booking private hire sessions until the end of their current membership period.

Private hire bookings may be rescheduled up to 48 hours before the session start time, subject to availability. Cancellations or rescheduling requests made less than 48 hours before the session start time will not normally be refunded or moved, as the session has been reserved and may not be possible to re-fill at short notice.

Vale Swim Academy may cancel or rearrange a session where necessary due to safety concerns, water quality, plant or equipment failure, emergency circumstances, staff/owner availability, breach of these Conditions of Hire, non-payment, or circumstances outside Vale Swim Academy’s reasonable control.

Where Vale Swim Academy cancels a session and the cancellation is not due to the hirer’s breach of these Conditions of Hire, Vale Swim Academy will offer a rescheduled session, credit, or refund as appropriate.

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6. Lone Swimmers

Lone swimming is not permitted.

A minimum of two people must be present during pool use, one of whom must be the responsible adult or Group Leader. Children must never be left unattended in the pool or pool building.

The Group Leader must ensure that supervision remains appropriate at all times and that emergency assistance can be called if required.

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7. Damage and Subletting

The hirer is responsible for any damage to the facility, equipment, fixtures, fittings, or property caused by them or any member of their party during the hire period. Vale Swim Academy may recover the reasonable cost of repair, replacement, cleaning, or any directly related loss of earnings where damage or misuse results in the facility being unavailable for use.

Bookings are made for the hirer’s own use only. Bookings must not be sub-let, transferred, sold, or passed to another person or group without the prior agreement of Vale Swim Academy.

8. Miscellaneous

By booking and using the facility, you agree to these Conditions of Hire and acknowledge your responsibility for ensuring all members of your party comply.

For questions - please contact the Vale Swim Academy team at info@valeswimacademy.co.uk.

In an emergency, call 999 where emergency assistance is required. The Ring doorbell in the plant room may also be used to contact Jason immediately.