The following terms and conditions apply to all pupils, members and guests (“you”) attending swimming lessons, private hire sessions, or memberships organised by Vale Swim Academy Ltd (“we”, “us”).
Please ensure you have read and understood these terms and keep a copy for your records.

1. Acceptance of Terms and Conditions

By booking, attending, or purchasing any swimming lesson, private hire session, or membership with us, you accept these terms and conditions, which form a binding contract between you and us.

You agree to follow the general pool rules set out in Section 11 and any site-specific rules that may apply.

We reserve the right to amend these terms and conditions at any time upon reasonable notice to you.
The latest version will always be available on our website.

2. Lessons

Individual swimming lessons (“one-to-one lessons” or “lessons”) are sessions where one teacher teaches one pupil. At our discretion, we may agree to more than one pupil in a one-to-one lesson, subject to a revised fee.

Bookings are accepted on a first-come, first-served basis and may be made for a single lesson or a block of lessons.
We are not obliged to accept a booking and may refuse without reason.

Lesson details (start date, time, duration, venue and teacher) will be confirmed in your invoice or confirmation email.
All lessons start promptly. If you arrive late, the session will still end at the scheduled time.

Requests to change a booking may be accommodated at our discretion but are not guaranteed, and no refund or credit will be given where we cannot meet such requests.

3. Registration and Contacting Us

Before booking, you must register via our website www.valeswimacademy.co.uk (“the Website”).
You must provide a valid email address, which will be used for administrative and essential communications in accordance with our Privacy Policy.

All correspondence should be sent to info@valeswimacademy.co.uk.
Our registered office is: Lodge House, Lodge Lane, Screveton, Nottingham, NG13 8JN.

4. Online Account

You must keep your contact details up to date in your online account. This information is used for re-enrolment, cancellation notifications and other essential updates.

If your contact information is incorrect or outdated, our credit and re-enrolment policies may not apply.

You agree that we and our authorised employees or agents may access your online account for administrative purposes.

If you provide a mobile number, we may use it to send SMS alerts for cancellations or re-enrolments.
We will not send marketing messages via SMS.
You may opt out by replying “STOP” (standard rates apply), but doing so means you will no longer receive important alerts.

Your login details are confidential and must not be shared. We may disable your access if you breach these terms or our Website Terms of Use.

5. Payment

Lesson fees will be confirmed at the time of booking and stated in your invoice or confirmation email.
You are liable for payment whether or not you attend the session.

Invoices sent by email are considered received even if they are mis-categorised as spam or undelivered due to an incorrect email address.
Posted invoices are also payable whether received or not.

All payments must be made in full before the start of your lesson, private hire session or membership period.

If payment is not received, we may:

• Cancel future bookings,

• Restrict access to lessons or facilities,

• Refer your account to a third-party debt recovery agency.

5.1 Late Payments

If payment is not received by the lesson start date:

• A first reminder will be sent one week after the first missed payment.

• A final warning will follow after three weeks.

• If no payment is made thereafter, all future bookings will be cancelled, and your balance will remain payable in full.

• Debts may be referred to collection agencies, incurring additional recovery and interest charges.

“Late Payments” include failure to notify us of cancellation before the start time.

5.2 Instalments

At our discretion, you may request to pay in two instalments:

• 50% before the first lesson, and

• 50% by a date specified in writing.

Late instalments follow the Late Payment procedure above.
The instalment option is not available to any account already in arrears.

We accept online payment and cheques made payable to Vale Swim Academy Ltd (posted to our office).
Payment cannot be made at lesson venues or poolside.

6. Illness, Medical Conditions & Acceptance of Risk

If you miss a lesson due to illness and inform us at least 24 hours in advance, providing a doctor’s note, you may receive a credit valid for 2 months.

Cancellations within 24 hours are not eligible for credit.
Accounts in arrears are not eligible for credit regardless of notice period.

You must inform us immediately if you or anyone in your household shows signs of sickness (including stomach upset) within 7 days before a lesson.

All medical conditions must be declared in writing.
We reserve the right to determine whether participation is safe.

You are responsible for ensuring you are medically fit to swim.
We accept no liability for injury or illness arising from undeclared or unmanaged medical conditions.

7. Cancellation by You

If you cancel after paying, no refund or credit is due except where stated in Section 6.

If you cancel before paying, you must give at least 24 hours’ notice before the first lesson start date.

If you cancel after the course has started, you remain liable for all sessions to date, regardless of attendance.

Failure to cancel after a final payment warning means the full invoice remains due and may be passed to debt collection.

8. Cancellation by Us

If we cancel or postpone lessons due to low numbers, maintenance, or unforeseen circumstances, we will give as much notice as possible.

If no suitable alternative is found, we may issue a credit or refund for the affected lesson(s).
Our liability is limited to this refund only.

We are not liable for additional losses (e.g. travel or childcare).

Section 8 does not apply where lessons are missed by you for personal reasons (e.g. sickness or holidays).

9. Private Hire and Memberships

9.1 Definition

“Private Hire” refers to the hire of our facilities for personal or small-group swimming sessions.
“Membership” refers to a recurring subscription offering discounted or priority access to private hire sessions or other member benefits.

9.2 Membership Renewal

All memberships are rolling subscriptions that automatically renew each billing cycle (monthly or annually) unless cancelled per Section 9.3.
Payment will be taken automatically using your registered payment method.

9.3 Cancellation of Membership

• You may cancel at any time by emailing info@valeswimacademy.co.uk.

• Notice must be received at least 7 days before your next billing date to avoid renewal.

• Refunds are not available for partial or unused membership periods.

• Forgetting to cancel, non-use, or failure to check renewal reminders does not qualify for refund.

• Memberships remain valid and chargeable until written cancellation is confirmed by us.

9.4 Private Hire Bookings

Private hire sessions must be paid in advance and are non-refundable once confirmed.
Date or time changes may be permitted with 48 hours’ notice, subject to availability.

9.5 Guest Use

Members are responsible for their guests.
Guests must follow all pool rules and safety procedures.
Any damage, incident or misconduct by a guest is the full responsibility of the booking member.

9.6 Safety and Liability

• A supervising adult (18+) must be present for all private hire sessions.

• You are fully responsible for the safety of all swimmers and attendees during your hire period.

• CCTV may be in operation for security and safety.

• We accept no liability for accidents or injuries during private hire except where caused by our negligence.

9.7 Termination by Us

We may suspend or cancel membership or private hire access immediately if:

• Payment fails,

• Pool rules are breached, or

• Behaviour is unsafe or inappropriate.

No refund or compensation will be due in these circumstances.

10. Photography and Video Footage

Photography or video recording of lessons, private sessions or other pupils is strictly prohibited unless prior written consent is obtained from us.

11. Safety and General Rules

• You are responsible for your own safety and conduct at all times, including in changing areas and poolside.

• Shoes must be removed or overshoes worn before entering poolside.

• Running or inappropriate behaviour is not permitted.

• All swimmers must wear a swim cap.

• Children using nappies must wear a double-nappy system (swim nappy plus neoprene over-nappy).

• No food is allowed in the pool area. Breach of this rule may incur a cleaning charge.

• We reserve the right to remove anyone whose behaviour compromises safety.

12. Limitations of Liability

While we take all reasonable precautions to ensure safety, we are not liable for:

• Loss or damage to property,

• Consequential or indirect losses,

• Any loss greater than the fee paid for the relevant session,

• Incidents caused by third parties or by your own negligence.

Claims must be made in writing within six months of the incident.
You agree to indemnify us for any damage or injury caused by you or your guests.

All property left on site (including vehicles) is at your own risk.

13. Assignment and Sub-Contracting

We may assign or subcontract any part of our rights or obligations without notice.
You may not transfer your rights under this agreement without our written consent.

14. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
You agree that any disputes will be resolved exclusively in the courts of England and Wales.

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